You may request account deletion through the available Platform mechanism or customer support. Certain records may nevertheless need to be retained where required or permitted by pharmacy, tax, accounting, dispute-resolution, fraud-prevention or other applicable laws.

DawaiOnline offers multiple payment options, which may include UPI, credit cards, debit cards, other online payment methods and Cash on Delivery (COD). The payment options currently available for your order will be displayed on the Platform at the time of checkout.

You can track the progress of your order through the DawaiOnline app. Go to My Orders and select the relevant order to view its current status and delivery progress. Order-related updates may also be communicated through SMS, WhatsApp or other contact details registered with your account.

Prescription information may be used for prescription verification, lawful dispensing, order fulfilment, legally required record-keeping and related legitimate purposes described in our Privacy Policy.

No. DawaiOnline does not provide doctor teleconsultation, diagnosis or medical-prescribing services. The medicine information available on the Platform is intended for general informational purposes and is not a substitute for consultation with a qualified medical practitioner. Where a medicine requires a prescription, it should be purchased and used in accordance with a valid prescription and the advice of your treating doctor. DawaiOnline does not independently diagnose medical conditions, prescribe medicines or recommend changes to treatment prescribed by your doctor.

No. Medicine and health information on DawaiOnline is for general educational purposes and does not replace individual advice from your doctor.

We may contact you regarding the unavailable item or cancel it and process any applicable refund. We will not automatically substitute another medicine where substitution would be inappropriate or unlawful.

Yes. You can cancel your order through the DawaiOnline app while the order is shown as "Delivery Pending". Once the order has been dispatched for delivery, cancellation will no longer be available.

Certain eligible products may be returned subject to our Cancellation, Return and Refund Policy. Some medicines and healthcare products cannot ordinarily be accepted for voluntary return because of their storage, temperature or hygiene requirements, or where we cannot confirm that the product has been stored and handled properly after delivery. This does not affect remedies available for incorrect, damaged, defective or otherwise non-conforming products.

DawaiOnline currently offers free home delivery without a minimum order requirement in eligible service areas. This policy may change prospectively.

Yes. Delivery is available within selected service areas displayed on the Platform.

Medicine orders are fulfilled from a licensed physical pharmacy operated by Lahiri ePharma India (OPC) Private Limited.

Your invoice will be issued by the licensed pharmacy of Lahiri ePharma India (OPC) Private Limited that fulfils your order. Orders are ordinarily fulfilled by the Company’s pharmacy nearest to your stated delivery address, subject to product availability and operational requirements. The invoice will be issued in accordance with applicable law.

No. DawaiOnline does not automatically replace a prescribed medicine with another brand or preparation. Any substitution must comply with the prescription and applicable law.

No. The prescription must be reviewed and the order remains subject to lawful dispensing requirements and stock availability.

Yes, subject to applicable law. Where a medicine requires a prescription, you must provide a valid prescription and the medicine will be supplied only after the applicable pharmacy requirements have been satisfied.

No. DawaiOnline is operated by Lahiri ePharma India (OPC) Private Limited, which also operates the licensed physical pharmacies fulfilling DawaiOnline medicine orders.

DawaiOnline is the online ordering and customer-service platform of Lahiri ePharma India (OPC) Private Limited. It enables customers to place orders with the Company’s licensed physical pharmacies through the DawaiOnline website and mobile application. Medicines are supplied, dispensed and invoiced by the licensed pharmacy operated by the Company that fulfils the order. The website and mobile application do not independently dispense medicines.